| What you see | Check first | Recommended action |
|---|---|---|
| The page repeatedly asks you to sign in | Browser privacy settings and account status | Close duplicate tabs and sign in once |
| Sign-in succeeds but does not return to the app | The redirect may be blocked | Check new tabs or return to the app manually |
| Access denied | App permissions | Review Accounts and access |
| Verification code expired | An older code was used | Use only the most recent code |
| The page keeps loading | Network or temporary service issue | Switch to a stable network and try again later |
Troubleshooting order
Section titled “Troubleshooting order”- Close duplicate sign-in pages.
- Confirm that your network connection works.
- Confirm that you selected the correct account.
- Reopen the app from your organization workspace.
- If the issue continues, record the error code and time.
Error codes usually look similar to:
SSO-LOGIN-403