Quick check
Section titled “Quick check”| Check | Recommendation |
|---|---|
| Account | Use the account assigned or invited by your organization |
| Device time | Turn on automatic date and time |
| Browser | Use a recent version of a mainstream browser |
| Network | Confirm that you can open your workspace and the target app |
| Access | Confirm that the app appears in your workspace or access list |
Choose the correct account
Section titled “Choose the correct account”If your browser has saved multiple accounts, the sign-in page may ask you to choose one. Use the account that received the app invitation or was granted access by your organization.
If you still cannot start
Section titled “If you still cannot start”Confirm that the account still belongs to the organization, then review Accounts and access.